Please Note: This article is written for users of the following Microsoft Excel versions: 2000, 2002, and 2003. If you are using a later version (Excel 2007 or later), this tip may not work for you. For a version of this tip written specifically for later versions of Excel, click here: Can't Use Hyperlinks.

Can't Use Hyperlinks

Written by Allen Wyatt (last updated May 13, 2023)
This tip applies to Excel 2000, 2002, and 2003


Holly entered a hyperlink into her Excel worksheet tutorial for a computer class. It appears active, but when she clicks on it, a box appears that states the following: "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator." Problem is, this is Holly's home computer; there is no administrator except her.

There could be a number of different reasons why this is happening. First of all, you should understand that there is an administrator for your home computer—it is you. In fact, most newer computers include two account logins automatically: one for you as administrator and one for you as user.

So the first solution is to log out of your system and then log back in using the administrator account. Then display the Run dialog box and enter GPEDIT.MSC into the dialog box, as the command to run. This displays the Group Policy Editor, where you can examine the policies on your system and figure out which one may be causing your problem.

It is also possible that the problem is related to a conflict between browsers on your system. If you have multiple browsers installed, you may need to force Windows to recognize one of them as the "default" browser. Here's an easy way to do this:

  1. Select Control Panel from the Start menu.
  2. Click Programs.
  3. Click Set Your Default Programs.
  4. In the Programs list, select the browser you want to be your default.
  5. Click Set this Program as Default.
  6. Click OK.

Restart your computer and check to see if the links now work. If they still don't work, you might check out some articles in the Microsoft Knowledge Base. These articles may be particularly helpful:

http://support.microsoft.com/?kbid=325478
http://support.microsoft.com/?kbid=310049
http://support.microsoft.com/?kbid=216583

ExcelTips is your source for cost-effective Microsoft Excel training. This tip (8442) applies to Microsoft Excel 2000, 2002, and 2003. You can find a version of this tip for the ribbon interface of Excel (Excel 2007 and later) here: Can't Use Hyperlinks.

Author Bio

Allen Wyatt

With more than 50 non-fiction books and numerous magazine articles to his credit, Allen Wyatt is an internationally recognized author. He is president of Sharon Parq Associates, a computer and publishing services company. ...

MORE FROM ALLEN

Inconsistent Formatting in an Index

When indexing a document, you may find that some of your index entries aren't formatted the save as your other index ...

Discover More

Printing Odd or Even Pages

When you print a worksheet, Excel normally prints all the pages or a consecutive series of pages that you specify. If you ...

Discover More

Adding Last-Row Data to a Page Footer

If you want to modify information that appears in the footer of a worksheet printout, on a page-by-page basis, you can ...

Discover More

Solve Real Business Problems Master business modeling and analysis techniques with Excel and transform data into bottom-line results. This hands-on, scenario-focused guide shows you how to use the latest Excel tools to integrate data from multiple tables. Check out Microsoft Excel Data Analysis and Business Modeling today!

More ExcelTips (menu)

Opening an HTML Page in a Macro

Excel allows you to open HTML pages within the program, which is great for some purposes. What if you want to open a ...

Discover More

Changing Huge Numbers of Hyperlinks

Need to change the various targets of a group of hyperlinks? Getting at the underlying link can seem challenging, but it ...

Discover More

Inserting Hyperlinks

Connect your worksheets with other workbooks or with the world of the Internet. The ability to add hyperlinks makes this ...

Discover More
Subscribe

FREE SERVICE: Get tips like this every week in ExcelTips, a free productivity newsletter. Enter your address and click "Subscribe."

View most recent newsletter.

Comments

If you would like to add an image to your comment (not an avatar, but an image to help in making the point of your comment), include the characters [{fig}] (all 7 characters, in the sequence shown) in your comment text. You’ll be prompted to upload your image when you submit the comment. Maximum image size is 6Mpixels. Images larger than 600px wide or 1000px tall will be reduced. Up to three images may be included in a comment. All images are subject to review. Commenting privileges may be curtailed if inappropriate images are posted.

What is 2 + 2?

There are currently no comments for this tip. (Be the first to leave your comment—just use the simple form above!)


This Site

Got a version of Excel that uses the menu interface (Excel 97, Excel 2000, Excel 2002, or Excel 2003)? This site is for you! If you use a later version of Excel, visit our ExcelTips site focusing on the ribbon interface.

Newest Tips
Subscribe

FREE SERVICE: Get tips like this every week in ExcelTips, a free productivity newsletter. Enter your address and click "Subscribe."

(Your e-mail address is not shared with anyone, ever.)

View the most recent newsletter.